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Where do you ship?

We ship worldwide! There are a few locations where we can't ship, although we would like to. If you aren't sure if we ship to where you live, please email us at


Will I have to pay for custom's fees?

Yes, we are not responsible for any fees they may charge as they are not related to our shipping costs. They are their own entity and reserve the right to charge as they see fit.


What are your shipping rates?

Shipping costs vary per product, how much you order at the same time, and where we have to ship to. To calculate your exact shipping costs add all the items in your cart and proceed to shipping information. You will not be charged at that point. It will calculate the exact shipping amount for you, then you can continue to shop or checkout.


When will my order arrive?

The time it takes to get to your item will vary, as it depends on the level of customization in your gear. You should get your item within 2-3 weeks. This allows us time to process your

order, properly custom make it for you, and get it shipped out. International orders can take a bit longer.


What is your return policy?

All of us at The Chargies want you to love your purchase. If for any reason you are not satisfied, we are happy to work with you on a solution.

  •  Returns must be initiated within 14 days of delivery.
  • Initiate your return by emailing us at You must provide the order number and name on the order, along with a description of the issue. Photos might be required.
  • Items must be returned new, unworn, unwashed, undamaged, unaltered, and unused with the original tags attached. Merchandise returned without the original tags or stickers attached will not be accepted.
  • Special ordered merchandise, including customized printing, are considered final sales and are not eligible for return.
  • All sale merchandise is a FINAL SALE and cannot be returned or exchanged.
  • We will not process ANY cash refunds.

 Please allow up to 5 business days for processing. Depending on your bank or payment provider, there are some cases where it may take longer.

 If you have questions regarding your return, please email us at


What are your return processing times?

All correctly returned items will be credited as either a store credit or a refund to the purchaser’s original payment method, excluding any shipping fees paid. Once we have received and accepted your return, you can expect it to be processed within 3-10 business days.


Where are The Chargies pieces made?

We proudly work with American companies and all items are printed here in the US.


How do you select your fabric?

We want all of our products to be comfortable, so we carefully choose at each item we offer with The Chargie experience in mind. We look at the fabric content, user reviews, and our own personal experiences with every item before we put it in the shop.


Where do I find sizing information?

Most product listings contain a size guide at the bottom of the description. It there is no size chart, please email us at and we will provide the information.


Can I modify or cancel an order?

Our systems are designed to get your orders processed, printed, and shipped as quickly as possible. In most cases we are unable to catch an order prior to that, so please review your order carefully before checking out. If a mistake was made, please email us right away at and we'll see what we can do for you.


What happens if an item unavailable or out of stock (OOS)?

Occasionally an item is temporarily unavailable or out of stock. When this happens the printer will let us know. As soon as we receive notice of this we will email you right away to offer alternatives. Once a change is made, the order will go directly into production.


What payment methods do you accept?        

We accept all major credit cards, PayPal, and Shop Pay.


What is The Chargies security policy?

The Chargies does not rent, trade, loan, or sell your personal information, or any other information that may identify you, to third parties. We are committed to protecting our customers' privacy. The information we collect is used solely to process your order and to enhance your shopping experience. We also monitor customer traffic patterns and site usage in order to help us refine the design and layout of the store


How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email that contains a tracking number. If you ordered more than 1 item, items may ship separately. You will be notified when each item ships. Please contact us at with your name and order number if you do not receive your shipping confirmation email.


Why might I not be receiving replies to my emails?

After we receive your email, we will get back to you with a (human) response as soon as possible, and this should take no longer than 24 - 48 hours. If you still didn't receive our email after 48 hours, we suggest you to:

  1. Please check your spam/junk folder as the email may be there
  2. Please whitelist our email address (i.e. add it to your contact)
  3. If you still don't see a reply, please contact us again as we may not have received the email


The item I ordered has a defect or printing issue. How do I get it replaced?

Sometimes errors are made and when they are we want to correct the problem right away. If there is a defect or printing issue, all you have to do is take a photo of the defect, along with a full shot of the item, and send them to us at We will then take care of getting a replacement out to you as soon as possible.


Do I have to pay for return shipping costs?

If the issue is a manufacturer mistake, then no, we will take care of fixing it for you. If the issue is due to customer error, then yes, you will have to pay the return shipping.

The mug I received was broken, how can I get a new one?  

Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens.

Please just send us a photo with the broken mug and your order details to  and we'll get a new one to you right away.


I see multiple charges on my card, how do I get one removed?

In the rare event that a card receives a double charge for an item please contact support and we will issue a refund for it immediately. Support is best reached at


What should I do if the tracking is stuck?

Tracking updates can be delayed when the parcel is:

  1. In long distance international shipping, updating parcel tracking details usually take 30%-70% of the estimated shipping time
  2. Going through local customs clearance procedures
  3. At the post office sorting center
  4. Held up by uncontrollable factors, such as bad weather, postal backlog, shipping restriction caused by the Pandemic etc.


Please be assured that a delayed update on the tracking of your order does not usually affect its delivery time.